Coaching to help a colleague who has a conflict
Saba Imru Mathieu
Leader Coach Video Tutorials
When you want to help a colleague or a team member who is having a conflict with someone else, you can use your coaching skills to help them clarify what is upsetting them, and what kind of outcome they want to see. You'll need to listen empathically, be ready to give them some time to vent, and ask open-ended questions that will help them see beyond their first reactions to the conflict.
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A coaching conversation unfolds as a form of gentle inquiry aimed at helping a person to think through a problem, clarify an objective or find new perspectives. The "coach" uses open-ended questions that invite novel thinking, and largely refrains from giving their own tips.