Organization that have built a coaching culture value the development of talent, and foster a positive, collaborative work place. They have made a deliberate and systematic effort to make coaching an integral element of their leadership strategy, and have developed coaching skills in all their workforce. In a coaching culture, performance is the result of constant learning, empowerment and accountability.
“.... a culture where people coach each other all the time as a natural part of
meetings, reviews and one-on-one discussions of all kinds.”
Professor Alison Hardingham,
Hanley Business School, University of Reading
(cited in Clutterbuck & Meggison, 2005, Making Coaching Work)
A coaching culture is present when...all members of the culture fearlessly engage in candid, respectful coaching conversations, unrestricted by reporting relationships, about how they can improve their working relationships and individual and collective work performance. All have learned to value and effectively use feedback as a powerful learning tool to produce personal and professional development, high-trust working relationships, continually-improving job performance, and ever-increasing customer satisfaction.
Thomas Crane, MBA, OD consultant, coach, author,
(cited in Pullen & Crane 2011, International Journal of Coaching in Organizations)
A global survey by the International Coach Federation reveals that 80% of companies using coaching made back at least their investment and 70% showed improved performance. A recent ICF study reports 57% improved team functioning and 56% improved engagement in companies that have a coaching culture.
According to the Chartered Institute of Personnel Development, over 90% of respondents in a UK survey stated that coaching takes place in their organizations, and a distinct correlation between coaching, organizational performance and employee satisfaction was visible.
Numerous academic research papers indicate that coaching by managers increases employee learning, satisfaction at work and effectiveness. It also enhances leadership capabilities in those who use coaching regularly as part of their leadership style.
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